Alex · Sample reviewCustomer feedback
“The team explained the next steps clearly and made it easy to get started.”
Ready for a thoughtful replyA reputation built on real experiences
More honest reviews.
Thoughtful responses.
Build trust with more customer reviews and a consistent way to respond. Praxen helps you ask, listen and follow through.
Cedar & Co.Customer feedback
Sample dashboardGoogleFacebook
Reply draft · Human review
Thank you for sharing your experience, Alex. We're glad the next steps were clear and appreciate your feedback.
Review wordingCheck details
Request→Listen→Respond
Make feedback part of the everyday
A simple ask.
A considered response.
Give genuine customers an easy way to share their experience, then make sure their feedback gets the attention it deserves.
Cedar & Co.Sample review request
Thanks for visiting Cedar & Co. We'd welcome your honest review of your experience. All feedback is welcome.
A clear invitation. No reward or rating requirement.
Ask at the right moment.
Use branded SMS or email requests after a genuine customer interaction. Agree the timing, audience and permitted contact channels during setup.
Review inboxSample workflow
Google reviewRoutine feedbackHuman review
Facebook reviewNeeds business contextClient approval
Public replyWording checkedReady
Keep the conversation moving.
Monitor connected Google and Facebook reviews. Use templates to reply yourself, or choose a plan with human-reviewed responses. Sensitive issues go to you for approval.
Bring feedback to your website.
A branded review widget displays real feedback from connected sources. A QR code offers customers a direct route to leave a review.
Trust starts with the process
Invite honest feedback.
Keep people involved.
Everyone gets a fair invitation.
All genuine eligible customers may leave a review, regardless of how they feel about their experience. No review gating, incentives or fake reviews. We do not screen people by satisfaction before offering a public review link.
Careful replies, in your voice.
Growth and Care include human-reviewed replies within the plan limits. Negative or sensitive public responses are escalated for your approval; we avoid discussing private customer details publicly.
Clear limits. Useful context.
Requests, messages and replies are different allowances. Reporting helps you understand activity; it does not promise a star rating, ranking, removal or a particular number of reviews.
Reputation Management plans
Choose the support
your business needs.
Three plans, one location each. All prices are in USD.
Review Essentials
$149/month
+ $249 one-time setup
- One location
- Review requests to up to 150 customers per month
- Google and Facebook monitoring and alerts
- Branded request templates
- QR code and website review widget
- Monthly summary
- You handle replies using provided templates
- 300 outbound SMS segments and 300 emails per month
Recommended
Review Growth
$299/month
+ $399 one-time setup
- One location
- Review requests to up to 500 customers per month
- Google and Facebook monitoring and alerts
- Branded templates, QR code and website review widget
- Monthly summary
- Up to 30 human-reviewed replies per month
- Routine responses within 2 business days
- Monthly adjustments and recommendations
- 1,000 outbound SMS segments and 1,000 emails per month
Reputation Care
$499/month
+ $599 one-time setup
- One location
- Review requests to up to 1,000 customers per month
- Up to 75 human-reviewed replies per month
- Business-day monitoring
- 1-business-day routine response target
- Directory listings management
- Monthly 30-minute review call
- 2,000 outbound SMS segments and 2,000 emails per month
Know what counts.
All prices are in USD and cover one location. Monthly customer-request limits and messaging caps both apply. Reminders count toward messaging caps; longer texts may use multiple SMS segments. Additional volume requires an agreed upgrade or budget. Complex integrations, historical review backlogs and additional locations are quoted separately. Negative or sensitive public responses are escalated for client approval. No guaranteed review count, star rating, search ranking or review removal.
Review Growth includes the Essentials features with the higher customer and messaging limits, plus its managed replies and monthly recommendations. The client handles replies on Review Essentials.
A customer request is not the same as a message: reminders also use the monthly messaging allowance. SMS is counted in segments; longer messages may use more than one segment. The monthly email cap counts outbound emails, including reminders.
Routine response timing is measured in business days. Reputation Care has a 1-business-day routine response target; Review Growth routine responses are within 2 business days. Negative or sensitive replies require client approval.
Directory listings management is included with Reputation Care. Supported directories, connection permissions and the business information to maintain are confirmed during setup.
A clear beginning
Connect. Invite. Listen. Improve.
Confirm your location, account permissions, contact eligibility and brand voice.
Agree the request timing, templates and review links before messages go out.
Monitor connected feedback and handle replies according to your plan and approval process.
Use the summary, recommendations or review call included in your plan to decide the next steps.
Before we get started
Your questions, answered.
Do you only ask happy customers for reviews?
No. All genuine eligible customers may review, regardless of their experience. We do not use a satisfaction screen to steer unhappy customers away from public review links, offer incentives or create fake reviews.
Which review sites can you monitor?
Google and Facebook are the focus. We confirm the correct business profiles, access permissions and supported connections at setup. Availability depends on those connections and the platforms.
Who writes and approves responses?
With Review Essentials, your team replies using the provided templates. Review Growth includes up to 30 human-reviewed replies monthly; Reputation Care includes up to 75. Negative or sensitive public responses are escalated for your approval.
Are text messages and emails included?
Yes, within the monthly caps: Essentials includes 300 outbound SMS segments and 300 emails; Growth includes 1,000 of each; Care includes 2,000 of each. Reminders count. Longer SMS messages may span multiple segments. Additional volume requires an agreed upgrade or budget.
How many customers can we contact?
The monthly request allowance is up to 150 customers on Essentials, 500 on Growth or 1,000 on Care. The customer limit and the messaging caps both apply; they are not promises of reviews received. We use eligible customer contacts and respect applicable consent and opt-out requirements.
Can you remove bad reviews or guarantee five stars?
No. We cannot guarantee review removal, star ratings, rankings or review volume. We can help you respond thoughtfully and escalate issues for your review. Platforms make their own moderation decisions.
What does directory listings management mean?
Reputation Care includes maintaining agreed business details in supported directory listings. We confirm coverage and account access during setup. Changes depend on the directories' processes and do not guarantee search placement.
What if we have more locations or old reviews to answer?
Each plan covers one location. Additional locations, historical review backlogs and complex integrations are quoted separately. Tell us about them before work begins so the scope is clear.
Does completing this form start the service?
No. The form prepares an email draft for you to review and send. We confirm the plan, permissions and setup before service starts. No review requests or replies are sent by this page.
Start with your customer experience
Make room for
the conversation.
Tell us about your business, review profiles and the support you need. We'll help confirm the right plan.
Discuss a broader project →